Reference

Terms That Govern Your but999 Account

Every account on but999 runs on these Terms and Conditions — they cover how you open an account, how wallet transactions via bKash, Nagad and Rocket are handled, and what you can and cannot do inside the lobby.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and deposit conditionsAccount suspension and closureJurisdiction and eligible regions
but999 Terms That Govern Your but999 Account
HOW WE ENFORCE THESE TERMS

Handling Your Account Under These Rules

but999 applies these Terms and Conditions consistently across all account types. Below is how key areas are handled in practice — from wallet security to how we process a request to close your account.

Wallet Transaction Security Every bKash, Nagad and Rocket transaction is verified against the account name before it clears. Mismatched wallet names are flagged and held pending identity confirmation from the account holder.
Account Data Retention We retain account and transaction records for the period required under applicable rules. You can request a summary of your transaction history through the account dashboard at any time.
Term Change Notification When we revise these Terms and Conditions, active accounts receive a notice before the change takes effect. The updated version is always the current one shown on this page.
Account Closure Requests To close your account under these terms, contact support via live chat or email. Any remaining wallet balance eligible for withdrawal will be processed to your registered bKash, Nagad or Rocket number.
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe an action on your account was handled incorrectly under the rules, contact our support team directly. We handle terms-related queries separately from general game support so your question reaches the right person faster.

Live Chat Open the chat widget from any page on but999 to raise a terms query. Our team reviews account-rule disputes and can clarify specific clauses during the session.
Email Support Send a detailed message to our support address for written terms queries, wallet transaction disputes or requests to review an account action taken under these conditions.
Account Help Centre The help section inside your account dashboard lists wallet rules for bKash, Nagad and Rocket alongside account-status information linked directly to these Terms and Conditions.

Common Questions About These Terms

These are the questions we hear most often from account holders in Bangladesh. Each answer reflects the actual rules in these Terms and Conditions, not a general summary.

Access and eligibility depend on your local law and the regions currently covered. These terms do not override local law — if online casino activity is restricted where you are, the terms apply only within the scope that local law permits.

Yes. Wallet transaction disputes — whether via bKash, Nagad or Rocket — must be raised within seven days of the transaction date. Contact support with your transaction reference and the amount in question.

We send a notice to your registered account before any material change takes effect. Continuing to use the platform after the notice period means you accept the revised Terms and Conditions.

Yes. Any promotional credit applied to your account is subject to the wagering conditions set out in these Terms and Conditions. The specific conditions are shown at the time the credit is applied to your balance.

Sharing your account login, registering more than one account, or attempting to manipulate wallet transactions are all breaches. A confirmed breach may result in account suspension and forfeiture of any pending balance.

Log in to your account and open the account dashboard. Transaction records for all bKash, Nagad and Rocket activity are listed there and can be downloaded directly from the statements section.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.