Reference

How but999 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad or Rocket, and keep your account secure.

Account data kept privatebKash, Nagad, Rocket payment records protectedNo third-party data sellingYou can request your data anytimeBangladesh-eligible regions only

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What This Privacy Policy Covers

but999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal information at three points: when you create your account, when you make a deposit or withdrawal, and when you contact our support team. For payment activity, this means your bKash account number, Nagad wallet reference or Rocket transfer confirmation are logged against your

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account record — not shared externally, and not used for anything beyond processing your transaction and verifying your identity. We also collect device identifiers and session data when you access the lobby from a mobile browser or the app. This helps us flag unusual login attempts
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and protect your account from unauthorised access. Cookies placed on your device track session state only — we do not build advertising profiles from them. Data is held for as long as your account remains active and for a compliance retention period after closure. You have
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the right to request a copy of your data, ask us to correct inaccurate records, or ask for deletion where our retention policy allows. Eligibility to exercise these rights depends on local law and the region you are in. Requests are handled through our support channel,
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and we aim to respond within the timeframe required by applicable data protection rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to access your data, correct a record or raise a concern about how your information is handled, our support team is the right place to start. We handle privacy requests the same way we handle payment disputes — directly and without passing you between departments. Use any of the channels below to get a response specific to your account.

Live Chat Open the live chat window from your account dashboard to raise a data access or correction request. Our team picks up privacy questions through the same queue as account support.

Email Support Send your privacy request to our support email address listed in your account settings. Include your registered account name and the specific data action you are requesting.

In-Account Help Navigate to Settings inside your account, then select Help and Privacy. From there you can submit a formal data request that links directly to your account record.

HOW WE PROTECT DATA

Our Approach to Data Security and Retention

Security measures applied to your account are not optional extras — they are part of how we run the platform. Payment data from bKash, Nagad and Rocket sits behind the same encryption layer as your login credentials, and our systems flag any session that does not match your usual device or location pattern. Here is what that looks like in practice across the four areas that matter most to your account.

Encryption at Every Step

Your account details and all payment references — including bKash numbers and Nagad wallet IDs — are encrypted in transit and at rest. We use SSL across every page and transaction endpoint.

Cookie Policy and Session Tracking

We place session cookies to keep you logged in and to detect unusual activity. We do not use those cookies to serve third-party ads or share browsing data with external networks.

Data Retention After Account Closure

When you close your account, we retain records for the period required by applicable rules. After that window, your personal data is deleted or anonymised and no longer linked to your identity.

Your Right to Request Changes

You can ask us to correct, export or remove your data. We process those requests through live chat or email, and the outcome depends on your local law and eligible region status.

Common Questions About Your Privacy at but999

These are the questions we see most often from account holders in Bangladesh. Each answer reflects how we actually operate — not a generic legal template. If your question is not here, reach us through the support channels listed above.

We collect your name, email address, phone number and the payment wallet reference you use — whether that is bKash, Nagad or Rocket. We also log your device type and session data when you access the lobby.

No. Your bKash, Nagad and Rocket payment references are used only to process your deposits and withdrawals. We do not sell, rent or pass payment data to advertisers or unrelated third parties.

Open a request through live chat or send an email from your registered address. Reference your account name and specify you want a data export. We respond within the timeframe required by applicable rules.

Yes, subject to our retention obligations. After your account closes, we keep records for a compliance period. Once that window passes, your personal data is deleted or anonymised per our retention policy.

No. The cookies we place are session-scoped and account-specific. They keep your lobby session active and help us detect unusual logins. We do not track your activity on external sites.

Contact our support team immediately through live chat or email. Privacy and security concerns go to a dedicated queue and are not handled the same as general account queries. Eligibility for remedies depends on local law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRoulette Nightfire Appbut999 App

How but999 Handles Your Personal Information

Reach Us About Your Privacy

Our Approach to Data Security and Retention

Encryption at Every Step

Cookie Policy and Session Tracking

Data Retention After Account Closure

Your Right to Request Changes

Common Questions About Your Privacy at but999

01 What personal data does but999 collect when I open an account?

02 Is my bKash or Nagad payment information shared with third parties?

03 How do I request a copy of the data but999 holds about me?

04 Can I ask but999 to delete my account data?

05 Does but999 use cookies to track me across other websites?

06 Who do I contact if I think my account data has been misused?

Privacy Policy

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