Reference

What Governs Your Account on but999

Your use of but999 — including deposits via bKash, Nagad, and Rocket, and access to live casino tables and slot rooms — is subject to legal conditions that vary by jurisdiction.

Jurisdiction-dependent accessAccount eligibility by local lawbKash, Nagad, Rocket coveredBangladesh region context
but999 What Governs Your Account on but999
HOW WE HANDLE THIS

Data, Security and Your Account Rights

but999 handles account data and wallet information with care. Every transaction — whether a Nagad deposit into your account or a Rocket withdrawal — is processed over encrypted connections. We retain account data in line with our data policy and applicable legal requirements. You can request a summary of the data we hold on your account at any time through the support channels listed above.

Account Data Retention

We hold your registration and transaction records for the period required under our legal obligations. You may request access to or deletion of your data by contacting support directly.

Cookie and Tracking Policy

We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any point without affecting core account access.

Account Security Practices

Login sessions require OTP verification on new devices. If you notice unexpected access or a transaction you did not make via bKash or Nagad, flag it immediately through live chat.

Requesting Account Changes

To update your registered details, close your account or raise a data correction request, submit the request through your account panel or by email — we confirm and process within a stated timeframe.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Questions

If you have a specific question about how our legal terms apply to your account — whether that relates to your region, your wallet activity via bKash or Nagad, or a transaction dispute — our support team handles these directly. Reach out through any of the channels below and we will route your query to the right person.

Live Chat Support Start a live chat from your account dashboard. This is the fastest route for legal queries tied to your wallet or account activity, including bKash and Rocket transaction questions.
Email for Formal Requests Send formal legal requests, account data inquiries or dispute documentation to our support email. We confirm receipt and respond with the relevant terms reference within a reasonable window.
Account Help Section Your account panel contains a help section where you can flag eligibility concerns, request account reviews or raise questions about how regional legal conditions affect your access.

Common Questions About Legal Terms and Eligibility

The questions below cover what we hear most often around account eligibility, data rights, legal jurisdiction and how our terms interact with local payment methods like bKash, Nagad and Rocket. If your question is not here, reach out through live chat.

Yes. Access to but999 and the ability to deposit via bKash, Nagad or Rocket depends on whether online gaming activity is permitted under the laws that apply in your location and eligible region.

Yes. Send a data access request through our support email or live chat. We will confirm what information we hold and provide it in line with our data retention policy and applicable legal requirements.

If we determine that access from your region is not permitted under applicable law, we may restrict or close your account. Any wallet balance linked to bKash or Nagad is handled through our standard account closure process.

Contact support via live chat or email with your transaction reference. We review the account record and respond with a finding. Disputes involving bKash or Rocket payments are cross-referenced with the transaction log.

Updated terms are posted on this page with the effective date. Continuing to use your account after the posted date means you accept the revised conditions. We recommend checking this page periodically.

Submit a closure request through your account panel or by emailing support. We process it, confirm any remaining wallet balance tied to your bKash or Nagad details, and complete the closure within a stated period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.